No-one likes small print (we don’t!) so we’ve tried to make these terms and conditions as user-friendly and clear as possible. These Ts&Cs will apply to any contract between us for the purchase of our products. Please read these carefully and make sure you understand them.

By reading on, we hope that you will find all the information you need to understand the processes involved from the point you place your order on our website, by telephone, Whatsapp, right through to the point the goods are delivered to you, or collected from a convenient store.

From time to time, we may need to change these Ts&Cs, so please check for the most up to date version every time you visit our website. You may find it useful to print a copy or save them to your computer for future reference if a frequent buyer.

SHOPPING ONLINE

We hope you enjoy browsing our website and selecting your products.

When you have finished placing products in your Basket, you will have the opportunity to check your order. Don’t worry if the Basket isn’t correct, you can change the contents of the Basket at any time before pressing “place your order” on the last order page.

Once you have been through the online checkout and placed your order by pressing the “place your order” button, you will be shown an order number along with a list of the products that you have ordered.

Provided that your payment has been successful, we would acknowledge receipt ( it’s at this point our contract begins with you), move your order to processing and update you with tracking details once dispatched. You will own the products you order at the point they are delivered to your delivery address

DELIVERY

On all orders we will indicate how many working days the delivery will take. The courierpartner will deliver your order direct to your door where possible (some exceptions apply as detailed below).

  • Office addresses where receptionists receives parcels. 
  • Home addresses where a concierge receives parcels. 
  • Addresses where parcel is to be received by neighbour or third-party.
  • IF UNAVAILABLE 

UNPLANNED DELIVERY INCIDENTS

Sometimes things happen which are outside of our control such as Public holidays, strikes, inaccurate addresses, unavailability of recipient, adverse weather (e.g. Floods) or an incident involving one of our delivery vehicles which may mean we are unable to deliver, or are delayed from delivering any product you have ordered from us. If this happens then:

  •  We will contact you as soon as possible to tell you that delivery times may need to change.
  • When the event causing the problem is over, we will arrange a new delivery date with you and if necessaryrefund any delivery charges (for example, where you have decided to pick up instead).

UNDELIVERED PARCELS:

We apologise for any inconvenience caused by postal delays. However please confirm the following:

  • You entered the right address, building number, flat number and postcode.
  • You didn’t receive a “Missed delivery” card.
  • It is not with a concierge service or neighbour. 
  • You didn’t reschedule your delivery options.

If you entered the wrong post code or delivery address, we are unable to take responsibility for customer errors after dispatch. We can await parcel return to us if not lost and issue a refund once received back to us. 

If all information was correctly provided and the above was not the case, we would open an investigation process promptly after you notify us. However, this may take 15-30 working days to close.

The process involves contacting the relevant courier company, getting a resolution and issuing a refund thereafter. 

DISCOUNT/VOUCHER CODES

Voucher codes are specific codes that can give you discounts, money off or free delivery when you buy products from us. They are also known as promotional discount codes, offer codes and discount codes. To receive the discount stated on the voucher code you must enter the correct code into the promotional code box before you checkout and confirm your order. You can find the Voucher Code box on the payment details page when you checkout your Basket.

You can use only one Voucher Code per transaction and that Voucher Code can be used only once per customer. You can’t use Voucher Codes with a gift voucher or gift card.

Voucher Codes that offer a discount when you spend a certain amount on products apply only to products bought in a single transaction and exclude delivery charges.

We reserve the right to remove and alter the terms of our voucher codes at any time and without notice. If you have any queries regarding Naijanaturals.com or our voucher codes please contact our Customer Care Team.

We are committed to protecting your privacy at all times during your shopping experience. When you register as a shopper with us, we’ll need to take some details from you and we may need to share it with our payment authorisation partner and our delivery partners, to make sure that your Basket is processed and delivered to you as efficiently as possible. For more details on how we use your information, please see our Privacy Policy 

SUBJECT TO

Please note any transactions will be subject to our standard terms & conditions, full details of which can be viewed here . Our privacy policy which can be viewed here sets out the type of information we may request from you when you use our website and/or subscribe to our services and how we treat and use that information.

  •  The privacy policy supplements (and should be read in addition to) our standard terms and conditions. Please read through our terms and conditions and our privacy policy before accessing our website www.naijanaturals.com. By continuing to browse, use or access the website you confirm that you have read and agreed to be bound by the terms and conditions.
  •  ALL offers are only valid on www.naijanaturals.co.uk
  • Please direct all queries in connection with this email or our website to Customer Care on info@naijanaturals.co.uk

REVIEWS/FEEDBACK /CUSTOMER FEEDBACK PHOTOS

If we see a photo/feedback/social media tag containing one of our products or referring to Naija naturals in some way, we may contact you to ask if we may use it to promote our brand and spread the word about Naija naturals! When we contact you we will ask for your consent to use your photo.

  • You have taken the photo and that you own it;
  • The photo has been taken with the permission of all relevant parties and does not infringe the copyright of any third-party or any laws;
  • You grant a worldwide, irrevocable, perpetual licence to us to use the photo in any of our marketing materials, which may include but is not limited to use on our website, in our stores, email and on social media;
  • No royalties or fee will be payable by us for use of the photo;
  • We may amend the photo to enable us to use it (but will not alter the content of it);
  • You are not able to approve any use of the photo or any amends which may be made to enable us to use it; and
  •  You acknowledge that if you wish us to stop using the photo that we will take all steps necessary to do this. However, we cannot be held liable for use prior to the date that you withdraw your consent, and that you acknowledged that we will need a reasonable time to take steps to remove the photo from all of our marketing materials and during that time the photo may still appear in our marketing materials.

DISCLAIMER

  • We have made every reasonable effort to ensure that the material contained on this site was accurate and up-to-date on the date that it was posted. However, please be aware that the law is forever developing and the current legal position may have changed since the material was written. The material here is therefore merely intended to provide general information.
  • Nothing on this site constitutes legal advice or creates a solicitor/client relationship. Users should seek professional legal guidance before acting or relying on the contents. We disclaim all liability for loss and/or damage that may result from the use of information contained on this site.
  • You accept responsibility by purchasing our products to check with a professional before using any product that may interfere with drugs or medical conditions.
  • Actual product packaging and materials may contain more and different information than what is shown on our website.
  • We recommend that you do not rely solely on the information presented and that you always read labels, warnings, and directions before using or consuming a product.
  • By purchasing our products you recognize and accept the fact that that some natural ingredients, essential oils in particular, may still cause sensitivity in susceptible individuals and that naijanaturals.com will not be held responsible for such occurrences.
  • We encourage those with sensitive skin to select our unscented products or purchase tester pots where applicable and performing a patch test on the skin for possible reactions.
  • Any links to third party websites are for the user’s information. The contents of those sites are not endorsed by us and we disclaim all liability for loss and/or damage incurred as a result of using such links. By using this website you are agreeing to the terms of this disclaimer.
  • As a condition of your use of this Website, you warrant to naijanaturals.com that you will not use this Website for any purpose that is unlawful or prohibited by these terms, conditions, and notices.

If you require further details on how we use your information please see our Privacy Policy.