Your Tracking number is sent to you by mail and updated on your order page . You can use this number to track your parcel via the chosen courier partner. 

Yes, All invoices are sent by mail. Do check your inbox or junk folder.

Unfortunately, the earliest dispatch is next day delivery, Which can be selected at check out.

Please note that shipping rates are subject to change at any time. And all shipping costs include handling and may be subject to tax. For international customers, the shipping fee only includes the shipping and handling of your package. Any custom fees or duties and tides that arise from your country has to be paid directly to the carrier of your country by you.

Estimated time of delivery is stated at check out or on tracking information. All costs below are dependent on weight.

Aerosols, pressurized containers, rubbing alcohol and all liquids above 1litre cannot be shipped internationally by air

IRELAND:

Royal Mail standard: £12.99 3-5 working days.

Royal Mail Tracked : £14.99 3-5 working days

DPD Tracked : £15.99 2-4 working days (Used for parcels larger than Royal Mail specification)

EUROPE: Royal Mail standard International delivery starts at  £14.99 3-5 working days.

Rest of the world: Royal Mail standard International delivery starts at  £20.99 3-21 working days

Hazardous Materials (HAZMAT)

Please note that Royal Mail currently class nail polishes, flammable liquids and aerosols as “hazardous materials” and will only accept a limited number of these per parcel.

No flammable liquids can be shipped via Royal Mail.

We cannot ship some liquids internationally. Order will be cancelled on such occasions.

We are committed to being a one stop place for hair care and beauty supply, Click HERE to drop us a product suggestion and we’d do our best to stock them.

If you would like to amend your order, please message us via our live chat beneath this page, or send us a mail on orders@naijanaturals.co.uk 

Usually our core products are restocked bi-weekly, however some may take several weeks to months depending on the item. Fill out the wait-list on each product page to be notified once restocked.

Thanks for helping us serve you better by providing you with more products that you want! To request an item, please submit your request to us by emailing info@naijanaturals.co.uk Your suggestion will be considered and you will be notified once product is available.

Please note our live chat are active from 9am-6pm on weekdays and 11am-3pm on Saturdays. You can mail us or send us a message on live chat/social media if urgent.

We are available and active on Instagram, Facebook and Twitter. Feel free to follow us, refer a friend or tag us in your product photos @naijanaturalsuk

Yes we do! on UK orders over £60 or during dedicated promotions

We appreciate your patronage, Once the payment has been successful at checkout, the payment provider deducts the cost of goods.

All payments are protected using 256-bit SSL encryption – providing you the same level of security used by banks.

We do our best to ensure that product information is accurate, however manufacturers may alter their ingredient lists. Actual product packaging and goods may contain more and/or different information than that shown on our website. It is recommended that you do not exclusively rely on the information presented and that you always read labels, warnings, and directions before using or consuming a product. Information and statements regarding dietary supplements are not intended to diagnose, treat, cure, or prevent any disease or health condition. For additional information about a product, please contact the manufacturer.

A wishlist is a collation of products you will like to purchase at a later date.

Kindly see our returns and exchange page for full details.

Your order can be amended and cancelled before dispatch. Full refund will be issued. Kindly contact us via live chat or email info@naijanaturals.co.uk 

We apologise for any inconvenience caused by postal delays. However please confirm the following:

  • You entered the right address, building number, flat number and postcode.
  • You didn’t receive a “Missed delivery” card.
  • It is not with a concierge service or neighbour. 
  • You didn’t reschedule your delivery options.

If you entered the wrong post code or delivery address, we are unable to take responsibility for customer errors after dispatch. We can await parcel return to us if not lost and issue a refund once received back to us. 

If all information was correctly provided and the above was not the case, we would open an investigation process promptly after you notify us. However, this may take 15-30 working days to close.

The process involves contacting the relevant courier company, getting a resolution and issuing a refund. 

Please note: Untracked parcels will treated based on the compensation policies of the relevant courier partner.